Go to Events, find the event, click "Pay Now", enter your mobile money number, and confirm the payment prompt on your phone.

Payments can take up to 2 minutes to confirm. If it stays pending longer, check your mobile money balance and try again. The system will automatically update once the payment provider confirms.

Go to Wallet, select your currency (UGX or KES), enter the amount and your phone number, then click "Deposit via Mobile Money". Confirm on your phone.

Tickets are automatically generated when your payment is confirmed (or when you RSVP for free events). Go to Event Tickets to view and download your tickets.

Biodata is your complete membership record — personal details, address, employment, dependants, and emergency contacts. It is required for welfare support eligibility. Go to My Biodata in the sidebar to fill it out.

Go to My Biodata and navigate to the Dependants step. Click "Add Dependant" for each family member — spouse, children, parents, siblings, or in-laws. You can add as many as you need.

Go to Support Request, select "Condolence (Death)" as the type. A dropdown will appear showing your registered dependants from biodata. Select the affected person, describe the situation, and submit. You must have dependants registered in your biodata first.

Yes. Go to Support Request and select "Medical", "Emergency", or "Other". For these types, you don't need a registered dependant — you can optionally enter the affected person's name.

Your request goes to the admin for review. They can approve it, mark it as under review, or reject it. You'll see the status update on the Support Request page under "My Requests".

Your association may set a savings target (e.g., UGX 100,000/month). Go to Savings to see your balance, current cycle progress, and transaction history. Deposits are recorded by your admin/treasurer.

If penalties are enabled by your association, a penalty fee may be applied after the grace period. Check the Savings page for your penalty history. Admins can waive penalties with a reason.

Once submitted, your biodata is locked for admin review. If you need to make changes, request an unlock from your admin. They can grant a temporary editing window.

Savings is only visible when your association has enabled the savings module. Contact your admin to set it up.

The payment prompt will be sent to the wrong number. If no one confirms it, the transaction will time out and fail. You can then try again with the correct number.

Go to Two-Factor Auth in the sidebar. Scan the QR code with an authenticator app (Google Authenticator, Authy, etc.), enter the 6-digit code to verify, and save your backup codes. You'll need the code every time you log in.

Use one of your backup codes instead of the TOTP code on the login screen. Each backup code can only be used once. If you've used all backup codes, contact your admin to disable 2FA on your account.

Click the language dropdown in the top bar and select "Kiswahili". The interface will switch immediately. Your preference is saved to your account and persists across sessions.

Click the moon/sun icon in the top bar to toggle between light and dark themes. Your preference is saved in your browser and remembered across sessions.

Only if your association has enabled withdrawals. Go to Savings → Withdraw tab, enter the amount and reason, and submit. Your request goes to admin for approval. There may be a notice period before funds are available.

Go to Savings → Statement tab. Select a date range and click "Generate". You can view the statement on screen or print it.

Go to Surveys & Feedback (admins only), click "Create Survey", fill in the title and description, add questions using the 12 available question types, and publish. You can also use pre-built templates to save time.

Only if you enable "Show results to respondents" when creating the survey. Otherwise, only admins can view analytics.

Groups help organize members by class, industry, graduation year, or occupation. Use them for targeted communications, event planning, and networking. Go to Member Groups (admins only) to create and manage groups.

Dynamic groups automatically update based on criteria (e.g., all members in "IT" industry). Manual groups require you to add/remove members individually. Use dynamic for permanent criteria, manual for temporary teams.

Your industry/sector helps the association group members for networking, targeted communications, and industry-specific events. It also enables admins to create industry-based member groups.

Go to Staff Management (super admin only), click "Add Staff Member", fill in their details, select access level (Basic/Advanced/Full), assign permissions, and assign them to specific tenants. A temporary password will be generated.

Basic (view only), Advanced (limited modifications), Full (complete access except staff management). Choose based on the staff member's role and responsibilities.

Dynamic groups only include members who match the criteria. Ensure members have filled their biodata with the required information (industry, class year, graduation year). Click "Refresh Members" to update the group.

Go to Communications, choose Email or SMS, select recipients (all members, specific roles, or individuals), compose your message, and click Send. SMS requires provider setup (egoSMS or SMSLeopard).

Go to Role Transitions → Handover tab. Select the position, outgoing officer, and incoming member. The swap happens immediately — the outgoing officer becomes a regular member and the incoming member gets the leadership role. Both are notified.